Team LS is 350 people.
Meet our leadership.
Founder + CEO
What’s up? Thanks for visiting. Since starting Laundry Service, I’ve spent my days and nights immersed in media, developing social and digital programs. The landscape is evolving at hyper-speed and it’s thrilling to be on the front lines. We work hard to keep up and take pride in our work. Check me on Twitter for my real-time thoughts on the space, and my VC firm to see latest and greatest social media technology.
Outside of work — there’s an outside of work? — I enjoy the NBA and an Internet addiction.
Chief Creative Officer
Heyyyyy. I’m the Chief Creative Officer @247LS. I feel like I’ve been here since forever… but previously I worked at MTV, Nickelodeon and Nick@Nite. I spend my days (and nights) at LS helping our clients develop a visual voice that can be implemented consistently across all digital channels. This ensures that all of the content we create everyday looks awesome, unique and is in line with your brand. I have two degrees from NYU: a B.S. in Studio Art + Marketing and a M.S. in Digital Imaging. I love rom-coms, new restaurants, wine, home decor blogs and my family. I am obsessed with my son, Mo. He has crazy hair – proof.
Three agency guys are working late on a pitch when a genie shows up to grant each of them a wish. The copywriter wishes to become a famous author, so the genie sends him on the road for book signings. The Art Director wants to paint a masterpiece, so the genie sends him to the Louvre. The new business lead looks the genie right in the eye and says “get me those two assholes back here right now.”
That’s me in a nutshell, provided wishing for more wishes isn’t an option. I lead all marketing and new business at Laundry Service, and it’s my never-ending honor to represent the talent we have under our roof. I joined LS after runs at just about all the major agency holding companies, jumping at the opportunity to put politics and bureaucracy aside for the sake of amazing work and ecstatic clients.
I love basketball, food and anything related to the University of Michigan…yea, I’m that guy, every company has at least one.
I’m Chief Operating Officer at Laundry Service, keeping a watchful eye over our team, clients and . I live and breathe digital media: I’m that guy who downloaded that app you just heard about. I love operating tech & media businesses, and have been fortunate to spend the last several years in NYC doing just that.
After graduating from Harvard I honed my finance & ops skills at Goldman Sachs, HBO, UBS, Arkadium and others. On my Twitter you’ll find sober retweets about mobile platform paradigms; on Instagram you’ll meet my exceptionally photogenic wife and French bulldog Hank.
Director, Public Relations
Greetings, Internet traveler! I’m the Director of Public Relations for Laundry Service + Cycle. I oversee all external communications and media relations for the two companies, helping to ensure that everybody knows how awesome we are.
For years, I’ve helped agencies and production companies position themselves as leaders within the advertising and media industries. I’m a natural born communicator and storyteller with a passion for crafting engaging narratives about amazing people and organizations.
I’ve been fortunate enough to learn from some of the best PR professionals in the business, including my dear friend and mentor, fictional White House Press Secretary C.J. Craig. In my off-hours, I enjoy reading trashy sci-fi novels, reading highbrow sci-fi novels, watching trashy sci-fi TV shows, and overanalyzing all of them. Excelsior!
Hi! I’m the SVP, Legal for Laundry Service. I advise our teams on a wide range of legal issues ranging from contractual matters to compliance issues to you name it!! In my former life, I worked in big law for many years at both Davis Polk and Fulbright. I have an AB from Princeton and a JD from Yale.
Outside of work I enjoy live music (including my own at times), travel and the never-ending search for the best brunch spot in Brooklyn. When in doubt, my motto is WWBD (what would Beyoncé do)….following it has never steered me wrong.
It’s a shame there are only 24 hours in the day. As Managing Director, you’ll often find me jetting between Portland, Seattle, SFO, LA, and NYC, working with our clients and account teams. I relish the fast-paced social sphere, and I’m committed to helping our clients achieve their needs with authentic creative and smart strategy. When I’m not working you can find me practicing my words per minute and hanging out with my dog Chino.
Chief Innovation Officer
What a time to be alive. I proudly represent the “Oregon Trail Generation” – a group of people that learned how to use a computer before the internet and finished college before Facebook changed the way we connect with friends and loved ones. Being passionate and curious about rapid technological advances has shaped my career.
After graduating from Penn State with a journalism degree and dabbling in various fields of communication, I eventually recognized the dawn of a marketing revolution. Social media was completely changing the landscape for communications between businesses and humans. While working at one of the early social media agencies, I met Jason via a chance Twitter encounter and the rest is history.
As Laundry Service’s Chief Innovation Officer, I lead the way in discovering, incubating, and accelerating innovation that addresses agency products, services, processes, and business models. I have a VR headset on my desk, a Coinbase wallet on my phone, futurology newsletters in my inbox, 63 books in my Goodreads queue, and notifications every time Elon Musk tweets. I balance my passion and curiosity with healthy skepticism and wariness.
With 30+ years of living in NYC under my belt, I’m now based out of our L.A. office, enjoying beachside living with my wife, Heather, and our two cats.
VP, Client Services & Operations
Ah, you picked me… thanks! I’m the VP of Client Services & Operations at LS and have been with the team ever since I realized social media management was my
missedcalling. At LS, I oversee our all-star account teams and ensure that we’re always meeting our clients’ business objectives.
From social media and marketing to PR programs and event management, I’ve spent years exploring how the culmination of these techniques impacts a business. I’ve enjoyed representing some of the world’s biggest brands like MasterCard and Stand Up To Cancer, as well as major entertainment properties like Madison Square Garden and the Times Square New Year’s Eve celebration. Go big or go home, right?
On a personal note, I love nail polish, Christmas and Justin Timberlake… but not necessarily in that order. Follow me on Twitter at @ShaynaPilnick for more.
VP, Client Services
“It’s handled.” -Olivia Pope and Nicole Weltman. I mean, it’s basically my catchphrase. I’m VP of Client Services, which means I get to spend all day (24/7) solving problems for brands and delivering our clients exactly what they need (even if they don’t know it yet). My goal is to help our partners navigate the ever-changing social space, giving them a unique presence and allowing them to make a lasting impact. I balance the creative, strategy, and media in order to reach the right consumers on the right channels with the right content at the right time to drive ROI. Awesome, right?
Besides being social media-obsessed, I’m an avid college football fan (Go Gators!), with a serious love of traveling, penguins and of course red wine. The best way to get to know me? Follow me on Snapchat.
Bonjour je m’appelle Annie and I’m a French Canadian who moved to New York City to create social content for the world biggest CPG brands (Kraft Foods, Coca-Cola and Nestle.) A few years later here I am, VP, Content at Laundry Service. My goal is to make sure that as we grow, we drive efficient executions while always, always pushing creativity.
In my spare time I enjoy reading about new social media trends, taking loooots of photos and eat my way through NYC. Follow me on Instagram?
G’day mates! Yep, that’s right — I’m from Australia. Since moving to New York and replacing my riding kangaroo with the subway, I’ve had more time to focus on my personal and professional passion for social media.
I went HAM managing Groupon ANZ’s social media and working with crazy clients like Red Bull, Pringles, and Bacardi — and I go even HAM-er at Laundry Service!
Follow my #funnynotfunny sosh tweets here @jeremymleon
Senior Director of HR and Operations
Is Brooklyn in the house? Without a doubt.
I am the Czar of HR and resident unicorn hunter at LS. I spend much of my time finding people that possess the passion, determination, and spirit needed to be successful here. I have nearly 10 years of experience in labor relations, and prior to that I proudly served in Operation Iraqi Freedom.
Given my love for Hip Hop (I even write about it sometimes), I spend my off time explaining to my sons why Biggie is the G.O.A.T. and Illmatic was the best thing that ever happened to music. I am also a sneakerhead, Ralph Lauren loyalist, unabashed Nets fan, and my pick and roll game in NBA2K is crazy.
I am constantly on the hunt for new talent so if you think you have what it takes to be a part of the fam, hit me up!
Hey there! I’m the Creative Director of Video, which is exactly what it sounds like: I’m here to develop the creative direction for all of our videos. More specifically, my goal is to make sure we’re constantly creating the best possible content for our clients that embodies the brand and brings value to their viewers. A natural born risk taker (just take a peek at my passport), I’m here to push the storytelling envelope.
I grew up between Connecticut and Central Asia, went to school in Michigan and NYC, and then spent a decade traveling the world to direct and produce videos for Save the Children. From Syrian and Somali refugee camps to studio shoots in NYC and LA, I’ve been able to capture some of the most intense and wonderful stories out there and bring them to screen.
Obviously travel is in my blood, and airports feel like a second home. I’m a sucker for a beautiful map, love exploring the outdoors and am always down for great dinner conversations about life, love, and other mysteries. Also, I really want a dog, but at this point I think I need to focus on keeping my plants alive.
Senior Analytics Director
At Laundry Service, we eat data 24/7. As Laundry Service’s Senior Analytics Director, I lead the way in confronting the challenges facing the social data landscape, working to standardize reporting and to maintain a reliable data infrastructure across the agency. In doing so, I ensure that our analysts are constantly generating insights to inform strategy, and identifying data sources to steer a data-driven process. In addition to managing the reporting process, I manage client/agency-wide platform evaluations, market research, and the LS Academy, Laundry Service’s knowledge sharing center.
Despite the uncertainties that come with the constantly shifting social media landscape, I thrive when venturing into uncharted territory. After graduating from Columbia, I made my start managing day-to-day social media operations at The Economist, covering events such as the Arab Spring and the 2012 US Presidential election. Since then, I’ve developed/managed analytics and strategy for iconic brands such as T-Mobile, Samsung, J.P. Morgan Chase, and HBO.
A few interesting things about me: I’m a runner and I’m training for the Ironman 70.3. I was born and raised in Zimbabwe. I’m a leftie, and I love post-apocalyptic sci-fi movies.
Marketing Director, Head of EMEA
As you’re reading this, I’m probably either on my phone or on a plane right now. I’m addicted to city hopping, storytelling and all things social media. Lucky me, I found a place that allows me to do them all. After two years of handling branded content and media strategy at our NYC headquarter, I’m now leading EMEA division for Laundry Service + Cycle in London, helping great brands find the best content creation and distribution solutions on social.
I drink two coffees and a tea a day, so hit me up if you ever wanna grab a cup of beverage and talk all things social.
Senior Director of Brand Partnerships
Hi! I’m Bea (pronounced like ) and I’m the Senior Director of Brand Partnerships here at Cycle. I oversee all of our influencer campaigns, which means I work with talented photographers, social personalities, and athletes in order to create and capture beautiful content for brands around the world. Seeing campaigns come to life is what makes my job so rewarding.
I’ll never say no to coffee ice cream, pride myself on my carefully curated playlists, would usually rather be watching Bravo, and am always ready for a game night (warning: I get pretty competitive). I’m on a constant search for the best culinary gems in the city, but my Saturdays always belong to college football. See it all for yourself by following me.
Director of Strategy
First thing’s first: I’m a born and raised New Yorker who ended up in Portland. How on earth did that even happen? Up until a few years ago, I’m not totally sure I could even point to Oregon on a map. But in 2014, I headed to PDX and became one of Laundry Service’s first west coast employees.
Like everyone at LS, I sleep, eat and breathe social, with an endless commitment to creating content that puts the user experience first. Authentic to the user. Authentic to the platform.
What gets me out of bed every morning is the fact that social media changes by the minute. I couldn’t ask for anything more than a career that challenges me to learn new things every single day.
Director of Paid Social
What’s going on? I’m Alexis, a New York City transplant by way of Chattanooga, TN. I’m also one of the Directors of Paid Social here in the New York office. I make sure the media strategies we put together make sense and feed into the business objectives of our clients.
When I’m not checking the price of my Facebook stock, I’m checking the resale price of new shoes, curating a poppin’ Spotify playlist, or searching for the place that makes the best piña coladas.
Follow me on IG (@yoolexis). I’ve vowed not to delete any more pictures in 2017.
Eric Martin Jr.
Bonjour! I’m your native New Yorker with dreams of living abroad. Here at LS, I’m an Account Director providing my expertise in brand marketing to one of the most iconic spirit brands in the world. Known by some as “the captain,” I have two degrees from Adelphi University: a B.A in Business and an M.B.A. in Marketing and Brand Management. Throughout my time in media, I’ve had the pleasure of working with some amazing brands across fashion, sports, and entertainment.
When home reading emails and checking Instagram, you’ll most likely find me in the kitchen preparing a masterpiece for my fiancée and son. If it weren’t for my interest in making brands cool again, I’d pursue a career in culinary arts with aspirations to one day own a restaurant in SoHo. I am also a dedicated Giants and Knicks fan…so if you want to talk sports come prepared!!
Khaled has keys, I drop gems. Dedicated to success; no excuses. -Eric Martin II
Hey there, nice to meet you. As the Content Director in the LS Portland office, I oversee our group of incredibly talented content creators as well as a few bearded misfits. It’s my job to fulfill the LS mission of inspiring through culture and making amazing shit for our clients here in Portland.
Before LS I worked in both traditional and digital agencies where I learned the value of telling great stories across nearly every conceivable media.
I’m a Northwest native, so whenever possible I try to take advantage of all that this corner of the world has to offer. When I’m not at work, I enjoy camping, hiking, snowboarding, and raising my 2 kids and 12 chickens with my wonderful wife.
Greetings from the Best Coast! I’m the Account Director for FOX Broadcasting in our LA office. I oversee a team of 14 badass people who keep social running smoothly for 30+ primetime shows and specials. We push out 200+ pieces of content weekly, making sure we have a good answer to “Why does this matter?” before anything is published. I’m also known as the resident Grammar Guru and love puns — if you do too, ewe and I will get along well.
With seven years of experience in social and PR, I’ve gotten to dabble in many different verticals, including brands like Stoli, General Motors, Alaska Airlines, and American Express, to name a few. I also spent a couple of years working for a television host, making a handful of cameo appearances on a wedding reality show — keep your eyes peeled when watching reruns on WeTV.
When I’m not chilling with my LS fam, I love being active (running, hiking, pilates, walking anywhere and everywhere, you name it), catching up with my huge midwest family (I’m the baby of seven!), appreciating the quirky offerings of Los Angeles (aerobics with Richard Simmons himself, anyone?) and devouring audio books.
Director of Paid Media
I have tried a variety of things in my career and I have finally found my niche in social media. Most people are surprised to learn that I am an engineer with an MBA and a background in programming and retail management. Since being exposed to agency life, I truly enjoy paid media especially here @247LS – the fire, the passion, and the madness (there’s simply no match). Social media is on the rise and I am thrilled to live and breathe it every day.
When not at work, I am a foodie and a travel addict—always working on planning that next great adventure. My husband and I met 10 years ago while volunteering for a charity, and since then supporting causes has continued to be an important part of our lives. We currently support children’s education in Africa and India, shelter for refugees, and disaster and humanitarian relief.
Director of Partnerships
Hi! I’m Corey from Partnerships. Our team is a group of utility players carefully juggling new business, strategy, client services, and client onboarding. You can usually find us on the phone or writing emails while walking.
Personally, I love the digital media industry and am passionate about the amazing work that happens every day at Laundry Service. Outside of work, I love sports, making cocktails and rollerblading in Prospect Park. I have a beagle/lab mix named Brioche who occupies the most of my time and also permanent real estate in my bed.
Random Fact: I’ve been to 16 MLB ballparks.
YO. I’m one of the over-caffeinated Account Directors in the very talented and VERY attractive Portland office.
My job at LS is to listen, solve problems, and ensure our clients are constantly dazzled by our amazing work and strategic insight. I have over 10 years of account management experience on brands like T-Mobile, Red Bull, Nike, Microsoft, Bacardi, MAC Cosmetics, and XBOX. I love this job because I get to partner with smart, interesting people who have the same passion for building strong brands and lasting relationships.
When I’m not working away in the LS office, you can probably find me:
- Watching TV
- Meddling in my co-workers’ dating lives
- Refreshing the Complex site to see if Drake and Rihanna are married yet
- Cautiously trying to put ripped jeans on without putting my foot through the hole
Director of Client Services
I’m a Colorado born, Chicago-educated, California gal who is obsessed with the three C’s—the Cubs, caffeine, and client services. At LS I have the privilege of helping brands leverage the power of social media to translate business objectives into impactful, creative solutions in an ever-changing landscape that keeps us on our toes 24/7. No two days are the same and I wouldn’t have it any other way. When I’m not at the office, you can find me at a golf course, beach, or searching for wifi.
Hello friends! I’m the Content Director at Laundry Service where I help oversee and mentor the always growing, always inspired, and always awesome creative team!
Prior to joining LS, I produced stories and custom creative content for Ralph Lauren, Victoria’s Secret, Cosmopolitan.com, and Seventeen.
I have my BFA in graphic design from the Maryland Institute College of Art (MICA) in Baltimore, but I’ll always be a Jersey Girl at heart. In my free time you’ll likely find me huddled under a blanket binge reading (is that a thing?), binge watching a show, glued to my Instagram feed, or chasing around my cat, Suki. Cat ladies unite!
Senior Director of Community Management
Hey there! I’m Jenny Lam and I’m the Senior Director of Community Management at LS. I’ve been in the social marketing field since, well, pretty much from the beginning. When I’m not at work you can find me searching high and low in LA for my next favorite eatery or funhouse. During football season I’ve been known to become a ravenous Rams fan and if you aren’t careful I’ll give ya the horns. Haha. Kidding… Last but certainly not least, I’m an aunt to two of the cutest kids around and if you’re lucky I might just show you the latest photos of them being adorable.
Senior Director of Strategy
I’m passionate about people and problem-solving. As a strategist, I blend data-driven insights and big ideas to form creative solutions that drive business results. My focus is on helping the LS strategy team grow smarter, better, faster, and stronger—and making sure we have fun while we do it. As a human, I eat a lot of cheese.
Ca$h me on Twitter: @meghannn